Shipping Policy

We currently ship within the United States only. At this time we do not offer international shipping, but we hope to expand someday — so if you're outside the US, stay tuned!

All orders ship from Tennessee.

Because many of our pieces are one-of-a-kind and lovingly hand-packed, please allow approximately for your order to be processed and shipped after your purchase.

Orders placed on weekends or holidays are processed on the next business day. During busy launch periods or live-show weeks, processing may take a little longer — we'll always do our best to get your order out quickly.

Free US shipping on all orders over $75.

For orders under $75, a flat shipping rate of $6.95 applies.

Your shipping cost is calculated and shown at checkout before you pay.

We ship primarily via USPS, using a label service to create and print your shipping label.

Once your order is on its way, a tracking number will be emailed to the address you provided at checkout. Please keep an eye on your inbox (and your spam folder, just in case) so you can follow your package's journey.

We're happy to ship to PO boxes as well as APO/FPO military addresses via USPS. Please double-check that your address is entered correctly at checkout so your order arrives without delay.

Once your package leaves our hands and is scanned in by the carrier, it's in their care — but we never want you left in the lurch. If your tracking shows your package as delivered but you can't find it, please check with household members and neighbors and look around your porch or mailbox first, as packages sometimes arrive before or after the scan.

If your order arrives damaged, please email us at hello@oneenergyexchange.com within days of delivery with your order number and a few photos of the damage and packaging, and we'll make it right.

If a package is lost in transit or returned to us as undeliverable (for example, due to an incorrect or incomplete address), reach out to us at hello@oneenergyexchange.com and we'll work with you on a reshipment or another solution. Please note that reshipping costs for packages returned due to an address error may be the customer's responsibility.

Orders placed during our Whatnot live shows are handled and shipped separately from orders placed here on oneenergyexchange.com. If you shop with us on both, please expect your website order and your Whatnot order to arrive in separate packages, on separate timelines.

Whatnot purchases follow Whatnot's own shipping and tracking process within their platform.

We're a small shop and we love hearing from you. If you have any questions about your order or shipping, reach out to us at hello@oneenergyexchange.com and we'll get back to you as soon as we can.