Returns & Refunds Policy

We're a one-person, handmade-and-curated boho shop, not a big-box retailer. We can't offer the return flexibility a large store does, but we truly want you to be happy. If your item arrives damaged or we sent the wrong thing, we'll make it right at no cost to you. For other returns, here's exactly how it works.

You may request a return within 14 days of the delivery date shown by the carrier. Requests made after that window can't be accepted.

To be accepted, items must be unused, unworn, and unwashed, in their original condition, with any tags still attached and (where applicable) in their original packaging. Please keep apparel free of perfume, smoke, deodorant marks, pet hair, and signs of wear. Jewelry must be returned in the same condition it arrived.

We inspect every return on arrival. Items returned worn, damaged, altered, or missing tags/packaging may be declined and returned to you, or refunded at a reduced amount, at our discretion.

For hygiene, safety, and the nature of the products, the following are FINAL SALE and cannot be returned, exchanged, or refunded unless they arrive damaged or we sent the wrong item:

• Pierced earrings and any pierced jewelry (hygiene reasons).

• Consumable and ritual goods — soy candles, palo santo, sage/smudge bundles, and similar burnable or perishable items.

• One-of-a-kind pieces marked as final sale (many of our unique apparel, jewelry, and crystal pieces).

• Crystals and gemstones sold as individual/unique specimens, and items on clearance or sold at a discount.

• Gift cards (if offered).

If you're returning an item because you changed your mind or it didn't work out, you cover the return shipping cost, and original shipping charges are non-refundable. If your item arrived damaged, defective, or we shipped the wrong item, we cover return shipping (we'll send you a prepaid label) — you should never pay to fix our mistake.

We recommend returning with tracking, and if it's a higher-value piece, adding insurance. We can't refund items that are lost on their way back to us without proof of delivery to our address.

Our suggested default is NO restocking fee, to keep things simple and friendly. If you do charge one, it will be disclosed here and deducted from your refund; no restocking fee ever applies to damaged, defective, or wrong-item returns.

All payments are processed securely through Stripe; we never see or store your full card number. Approved refunds are issued back to your original payment method through Stripe. We typically process refunds within 3–5 business days after we receive and inspect your return. After we issue it, Stripe and your bank usually take an additional 5–10 business days to post the funds to your account — that part is outside our control.

Refunds cover the item price (less any restocking fee, if applicable, and less original shipping). If a return is declined for condition or window reasons, we'll contact you and can ship the item back to you.

Because so much of what we carry is one-of-a-kind, we usually can't do a true size-for-size or item-for-item swap — once a piece is gone, it's gone. The simplest path is to return your eligible item for a refund (per this policy) and place a new order for what you'd like instead. If you're hoping to exchange something, email us and we'll tell you honestly whether we have an alternative available and help however we can.

We pack every order with care, but if your item arrives damaged or defective, or if we sent the wrong item, please email us within 3–7 days of delivery. Include your order number and a few clear photos of the item and the packaging. We'll make it right with a replacement (if available), a repair, or a full refund including shipping — your choice where possible — and we'll cover any return shipping.

Once your order leaves us, it's in the carrier's hands, but we won't leave you stranded. If tracking shows your package as lost, stuck, or significantly delayed, email us and we'll help open a claim with the carrier and work toward a replacement or refund. If tracking shows the package was delivered but you didn't receive it, please check with your household and neighbors and contact your local carrier first, then reach out to us and we'll do what we can to help.

Email us at hello@oneenergyexchange.com within the return window with: (1) your name and order number, (2) which item(s) you'd like to return, and (3) the reason (and photos if it's a damage or wrong-item issue). Please wait for our reply and return instructions before shipping anything back — returns sent without prior approval, or sent to an unconfirmed address, may not be accepted or refunded.

We'll confirm whether your item is eligible, send the return address (and a prepaid label if the return is our fault), and let you know what to expect next. We read every message personally and aim to reply within 2 business days.

Thank you for supporting a small, women-run, handmade-and-curated shop. We put real care into every kimono, every piece of jewelry, and every crystal that leaves our home in Tennessee. If anything about your order isn't right, reach out — a real person will read your note, and we'll always try to find a fair, kind resolution.

Questions about this policy? Email hello@oneenergyexchange.com. This policy may be updated from time to time; the version posted here at the time of your purchase is the one that applies.